Verified 12 October 2026
Use the Change Mobile Number option on the official SASSA SRD website. You need your 13-digit ID number, a camera for an online identity check and the new SIM to receive an SMS PIN.
Open official Change Mobile Number ↗Required
The South African ID number linked to the SRD application. The current page does not ask for the six-digit Application ID.
Required
Your current payment option. If you are paid into a bank account, choose the bank you last gave SASSA and enter the last four digits of that account number.
Required
The page opens an identity check that uses your phone or computer camera to confirm you are the original applicant.
Required
Keep the new number’s SIM in your phone. An SMS PIN is sent to confirm it before the update.
If you cancel the identity check, or a PIN has already been sent, the official page makes you wait 15 minutes before you can try again. Check the new number carefully before you request the PIN.
On srd.sassa.gov.za, open the South African ID holders section and choose Change Mobile Number, or go directly to srd.sassa.gov.za/sc19/mobile-number-update.
Type the 13-digit ID linked to the application and pick a reason: Lost phone, Used third party phone, New phone, Captured number wrong.
Choose how SASSA pays you now. For a bank account, select the bank you last updated with SASSA and enter the last four digits of that account number. Then select Submit.
Allow camera access and follow the on-screen verification. Do it yourself: the check confirms that the person changing the number is the applicant.
Enter the new cellphone number, select Send PIN, type the PIN you receive by SMS and select Update Mobile Number.
These are messages the official page can show, and what to do next.
| Message on the page | What to do |
|---|---|
| You have cancelled your identity verification / an OTP has already been sent | Wait 15 minutes, then start again. The official page blocks a new attempt or a new PIN until then. |
| This mobile number is already registered to another beneficiary | Use a different number that is in your own name and not linked to anyone else’s SRD application. |
| Unable to find beneficiary’s ekyc details | The official message says to visit your nearest SASSA office. Take your South African ID with you. |
| Your SRD grant application is incomplete | Finish the application on srd.sassa.gov.za first, then return to Change Mobile Number. |
| Your current bank account is not able to disburse a cash settlement | Complete the number change, then update your banking details on the official SRD site. |
Cannot use the online option at all? Call SASSA toll-free on 0800 60 10 11 or visit a SASSA office with your ID.
An older SRD contact-update form asked for your ID number and six-digit Application ID and allowed one request every 24 hours. The SRD home page now links to the Change Mobile Number page instead, which uses an identity check. For help, call SASSA toll-free on 0800 60 10 11.
Once SASSA has updated your record, use your ID and the new number on the official SRD status check. Do not use a third-party form that asks to store your ID number.
Official SRD status stepsYour 13-digit South African ID number, the reason for the change, and your current SRD payment option. If you are paid into a bank account you must pick the bank you last gave SASSA and enter the last four digits of that account number. You also need a phone or computer with a camera for the identity check, and the new SIM so you can receive an SMS PIN.
Not on the current page. As of 12 October 2026 the Change Mobile Number option on srd.sassa.gov.za verifies you with your ID number and an online identity check, not the six-digit Application ID. An older contact-update form that asked for the Application ID is no longer linked from the SRD home page.
The official SRD website does not offer a WhatsApp number change. Use the Change Mobile Number page, or call the SASSA call centre on 0800 60 10 11, which the SRD website names for mobile-number problems. Ignore WhatsApp or Facebook “agents” who ask for your ID number, banking digits or PIN.
If you cancel the identity check, or a PIN has already been sent, the official page makes you wait 15 minutes before you can retry or request a new PIN. The older Application ID form allowed only one request every 24 hours.
Try again after 15 minutes in good light with your face clearly visible. If the page says your eKYC details cannot be found, it tells you to visit your nearest SASSA office, so take your ID and go in person.
No. All Bursaries is an independent guide and does not collect SRD identity, banking or contact details. Submit them only on the official srd.sassa.gov.za website.
Independent guide: All Bursaries is not SASSA or DSD and cannot update an application. The official Change Mobile Number service was checked on 12 October 2026; follow any newer instructions shown on srd.sassa.gov.za.
If someone in your home is heading to university or TVET, NSFAS and bursaries can cover their full tuition, accommodation and meals.